Tech Support Cheat Sheet – How I Do It

People often ask me how I know so much about computers and how I get all these things done so fast. Webcomic xkcd just figured out my trick and made a flow chart. I rarely know all the shortcuts or where the buttons are in an application, it’s a matter of poking around and just figuring it out. Usually, I succumb to the last box, “Google the name of the program plus  few words related to what you want to do.”


Here’s a few Google Searches I’ve done before:

  • microsoft outlook mail merge
  • excel vlookup
  • excel macro pulldown list
  • word page numbers by chapter

Tech Support Cheat Sheet <xkcd>

Published by Daniel Hoang

Daniel Hoang is a visual leader, storyteller, and creative thinker. As an experienced management consultant, he believes in a big picture approach that includes strong project leadership, creative methods, change management, and strategic visioning. He uses a range of visual tools to communicate business challenges, solutions, and goals. His change strategy is to build "tribes" of supporters and evangelists to drive change in culture and organization. Daniel is an avid technologist and futurist and early adopter.