Comments on: Surviving an Economic Downturn: Improve Customer Service http://www.danielhoang.com/2009/01/24/surviving-an-economic-downturn-improve-customer-service/ Making the impossible possible, one step at a time... Sun, 23 May 2010 04:24:43 +0000 hourly 1 http://wordpress.org/?v=abc By: Daniel Hoang http://www.danielhoang.com/2009/01/24/surviving-an-economic-downturn-improve-customer-service/comment-page-1/#comment-781 Daniel Hoang Sun, 01 Feb 2009 02:35:54 +0000 http://www.danielhoang.com/?p=259#comment-781 I can relate as well. I received an anonymous note from a customer when I worked at a school cafe. My manager called me in and read the letter to me. Sometimes we tend to get too wrapped up in our busy lives to stop and recognize and appreciate good customer service. I can relate as well. I received an anonymous note from a customer when I worked at a school cafe. My manager called me in and read the letter to me. Sometimes we tend to get too wrapped up in our busy lives to stop and recognize and appreciate good customer service.

]]> By: HeyStephanie http://www.danielhoang.com/2009/01/24/surviving-an-economic-downturn-improve-customer-service/comment-page-1/#comment-776 HeyStephanie Mon, 26 Jan 2009 01:18:03 +0000 http://www.danielhoang.com/?p=259#comment-776 As someone who has worked in retail and customer service, it's a great feeling when you get positive feedback from a customer you helped and an even better feeling when that feedback is overheard by your superior. With that said, I always try to make an effort to reward employees that go the extra mile when helping me. Just recently, a virus was downloaded to my PC and it had to be wiped clean in order to restore it. Long story short, I lost my most recent purchases from the iTunes store. I contacted customer support and in a matter of hours was able to retrieve my lost purchases. And like you, I emailed the representative that had helped me and thanked him for his hard work - he was very surprised and thanked me for my kind words. As someone who has worked in retail and customer service, it’s a great feeling when you get positive feedback from a customer you helped and an even better feeling when that feedback is overheard by your superior.

With that said, I always try to make an effort to reward employees that go the extra mile when helping me. Just recently, a virus was downloaded to my PC and it had to be wiped clean in order to restore it. Long story short, I lost my most recent purchases from the iTunes store. I contacted customer support and in a matter of hours was able to retrieve my lost purchases. And like you, I emailed the representative that had helped me and thanked him for his hard work – he was very surprised and thanked me for my kind words.

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